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Data Backup and Disaster Recovery for Triangle Businesses
Plan recovery around the work that matters
When project files, accounting software or email become unavailable, the question is practical: what can your team recover, and how long will it take? Computerbilities helps businesses in Raleigh, Cary, Durham and the surrounding Triangle plan backup and recovery around the systems they depend on.
We agree on the systems covered, backup frequency and retention, recovery targets, monitoring responsibilities and testing scope. A backup plan can reduce disruption and data loss. It cannot guarantee uninterrupted operations or eliminate every consequence of an incident.
What needs to keep working?
Start with the work your business cannot afford to leave waiting: drawings and project documents, payroll and accounting, email, and the applications employees need in the office or field. Identify where the data lives, who can restore it, and which dependencies must work first. Cloud storage or synchronization should not be assumed to provide every backup and recovery capability the business requires.
Backup is a copy. Recovery is a process.
A backup preserves selected data or systems according to the configured schedule and retention policy. Recovery includes finding a usable restore point, preparing a suitable environment, restoring required services and checking that people can work again. Access credentials, licenses, connectivity, application dependencies and available capacity can all affect that process.
Agree on targets, then test the plan
A Recovery Time Objective (RTO) states the target time to restore an agreed service after a disruption. A Recovery Point Objective (RPO) describes the acceptable data-loss window, measured in time.
For illustration, a two-hour RTO is a recovery target, not a promise that every incident will be resolved in two hours. A 15-minute RPO means the plan aims to limit the loss window to 15 minutes; configuration and testing must show whether that target is achievable. Actual outcomes depend on the incident, available restore points, system dependencies and the agreed recovery design.
Protect the backups too
Backup access, retention settings and separation from production systems matter. Offline or suitably isolated copies, encryption and properly configured immutability can strengthen protection. Immutability can restrict changes for a defined retention period; it does not prove that a copy is complete, clean or restorable. Backups complement identity security, endpoint protection, patching, monitoring and an incident-response plan. They do not prevent stolen data from being disclosed.
How recovery testing works with Computerbilities
A successful backup-job alert does not prove that your team can reopen project files or use a business application. Computerbilities plans include sample or workload recovery tests within an agreed scope.
- Agree on the test. Identify the sample or workload, recovery targets, test environment, responsible people and success criteria.
- Restore and check. Test the selected data or workload against those criteria, including the access and dependencies needed for the agreed test.
- Review what happened. Record the result, elapsed time, limitations and corrections needed. Use those findings to inform the next recovery-planning decisions.
| Plan | Included recovery testing |
|---|---|
| Foundation | Annual sample restore: up to 1 hour |
| Blueprint | Quarterly sample restore test: up to 2 hours each |
| Leadership | Quarterly workload recovery test: up to 3 hours each |
These are allowances for testing work, not guaranteed recovery times. Tests cover agreed samples or workloads; they do not test every system or guarantee recovery in every incident. Protected assets, retention, licensing, capacity and any additional work are defined in your proposal and service agreement.
Backup monitoring and recovery testing are separate activities. All three plans include business-day follow-up on contracted backup failures. Microsoft 365 Backup is included in Blueprint and Leadership and is available as an add-on to Foundation.
Compare the full Foundation, Blueprint and Leadership plans.
Support and escalation
Standard business hours are Monday-Friday, 8 a.m.-5 p.m. Eastern, excluding holidays. All plans include 24/7 automated monitoring. Leadership adds 24/7 remote Level 1 intake and troubleshooting after activation. Higher-level escalation, after-hours coverage and response targets follow your service agreement. Monitoring is not the same as unlimited round-the-clock engineering or a guaranteed recovery time.
Confirmed client experience: Allied Fire Protection
When Allied Fire Protection first contacted Computerbilities, its team faced slow systems and a compromised server. We backed up files, reimaged the server, corrected firewall issues and later specified replacement workstations for the software they used. The confirmed outcome was a more productive environment. This is a historical remediation example, not a measured disaster-recovery time or a guarantee of another client's results.
Questions to ask before choosing backup support
- Which systems and cloud applications are covered? What is excluded?
- How frequently are copies created, and how long are they retained?
- Who investigates failed jobs and handles escalation?
- What recovery targets have been agreed and tested?
- What test is included, and what requires a separate project?
- Who controls the backup accounts and can retrieve data at handover?
What Client's Say About us
Responsive Support for Our Team
We can always count on them to be responsive to our needs and do an excellent job.
Consistent, Trustworthy IT Support
Computerbilities provides excellent response times for all IT issues while maintaining consistent and trustworthy staff.
With Computerbilities You Get What You Pay For
Computerbilities is not the cheapest IT company in the Triangle, but you always get what you pay for and with Computerbilities you get the best.
Reliability and Strong Communication
Reliability is the biggest benefit I have found since moving to Computerbilities. Whenever we call on Adam Pittman and his team, they always respond, and correct our issue immediately.
Excellent Service and Attentiveness to My Account
I want to thank Computerbilities for your excellent service and attentiveness to my account. When needed, they always respond with a positive, helpful and professional attitude.
Computerbilities Saves Me Both Time and Money
Computerbilities has benefited my company tremendously by saving me both time and money. I no longer employ a full time IT person, but I am still able to contact someone at a moment’s notice.
My Absolute Hero When It Comes To Technology
If there is a problem or issue, Computerbilities has a solution or an answer tailored to my specific problem. They are my absolute hero when it comes to technology.
It’s Simple; Call Computerbilities
It’s simple; If you want your network and computers to work, call Computerbilities. Because of them, I have a tailored solution for my business.
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